FAQs

This page offers a list of frequently asked questions where you may be able to find answers. Just click on a question to see the answer. If you can't find the answer you're looking for, please Contact Us.

Which type of wood floor is right for me?

That depends on where you want to install it. Both solid and engineered wood floors are made using real wood, so both are environmentally friendly.

Which wood species is right for me?

Choosing the right species of wood flooring for you is strictly a matter of your style, budget and personal preference. More than 50 domestic and imported species of wood flooring are available to achieve a unique look.

I’ve seen different finish sheens on wood floors; some are shiny and some are not. Which is better?

It really is a matter of preference. If you choose to install a site-finished floor, you can choose any sheen that you like. Gloss finishes offer the most shine, and will reflect the most light. Semi-gloss finishes offer some shine, and will reflect some light. Satin or matte finishes offer the least shine, and will reflect the least light.

Generally speaking, the less sheen, the less you will notice small scratches and other wear that is normal with wood floors. If you choose to install a factory-finished floor, you will be limited to the sheen available for the material you select. All sheens will offer the same protection for your floor, so it truly is a matter of which look you like best..

I’m concerned about pets scratching my floors. Is there anything I can do to prevent this?

There are several things you can do to minimize scratches from pets on your wood floors. Place scatter rugs at all doors to minimize the amount of dirt and grit being tracked in, especially if your pet likes to dig. Your best defense, however, is to trim your pet’s nails regularly. If scratches occur, as they might whether pets live in the home or not, keep in mind that the scratches most likely will be in the finish only, and not in the wood. If this situation occurs, consult with a professional wood flooring contractor for specific recommendations about how to repair the scratches, and minimize them in the future.

How do I keep my floors looking new?

All hardwood floors should be cleaned regularly. To accomplish that, simply sweep, dust mop or vacuum the floors with the beater bar turned off to remove dirt and grit from between the floor boards.

Avoid using a wet mop or steam mop on hardwood floors as water and steam can dull the finish, or even damage the wood over long periods of time.

Place throw rugs at all entrances, avoiding those with rubber backs, which can discolor wood floors.

Special rug mats can be purchased from a wood flooring retailer that will protect the floors from discoloration. Throw rugs will help keep outside dirt and other debris from scratching the floors. Scratches also can be prevented by placing floor protector pads on the bottoms of the legs of any furniture that comes into direct contact with the floors.

When spills occur, be sure to clean them immediately with a dry or slightly damp cloth. Allowing spills to remain on the wood floors could damage the finish, and possibly the wood. Avoid walking on the floors with sports cleats or high heel shoes that are in disrepair. These can scratch the finish, or even dent the floor.

Finally, when the floor begins to look a little dull, use a wood flooring cleaner recommended by your installer to renew the luster. Be sure to use the product as directed, and use only products that are compatible with your wood floor as using the wrong type of cleaning product could damage the finish, and possibly damage the wood as well..


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